1.How do I order your products?

We use the easiest way for you to order, you just need to piack the items you need , put your shipping information in the blank below the items , and click "Check Out". that is easy!

2.My payment can not go through, what's wrong?

The majority of transactions will not encounter any difficulties. However if your payment ? doesn't go through smoothly, the most common reasons include:
-The web browser being used does not have cookies enabled.
-The credit card being used does not have the international transactions facility enabled.
-The payment system has timed out. The system will cut off your payment connection if it has been idle for one hour.
Some potential solutions include:
-Enable cookies in your browser (this setting is usually found in the browser options).
-Contact your bank to ensure international transactions are enabled for your credit card.
-Go to the view cart section again to reinitiate the payment process.
-Try another credit card, it sounds obvious but it sometimes does the trick.
-Try another computer, this also sounds really obvious but sometimes the security settings on a computer system can prevent the successful completion of a transaction.
 
If all else fails, record the error message and email us with all the details so that we may further assist you?

3.What happens if I don't receive my order on time?

Don't panic ! contact our customer services team who will investigate why your order has not been delivered and do their best to resolve any problems for you?

4.I made a mistake with my order and it's status says Shipped, what should I do?

If the shoes have already left then we can not make changes to the order. Please wait until you receive your shoes, then email us we will send your further instructions.

5.Can I cancel my order?

Customer satisfaction is important to all of us. We will ship your merchandise as quickly as possible. If your order has not yet shipped, we can cancel it for you. However, we shall not be able to process a cancellation once your order has been shipped.

6.How do I exchange items?

The best way to arrange for an exchange is to contact our staff who will give you correct instructions pertaining to your particular order. Every exchange scenario can be different and there may be times when we can help you avoid unnecessary costs of sending your items back to us.

7.What should I do if the goods received are damaged?

All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, and notify us within 72 hours of receipt of damaged merchandise by you.